Following on from the Prime Minster’s announcement Monday, we have updated our measures to be in line with the RCVS (our governing body) guidelines. This means we, as a veterinary profession, are taking responsibility not only for our animals but also their human counterparts in order to ultimately help the NHS and save lives.
In order to fulfil our duty of care to our patients whilst reducing footfall through the practice, as of tomorrow, our staff will be divided into teams. These teams will be available for;
- Emergencies and urgent care 24/7
- End of life decision
- Consultations will be carried out by a vet over the phone, charged at a reduced consult fee, and medications can be prescribed remotely in these extreme circumstances if the vet feels absolutely necessary. If your pet needs to be seen, your vet will ask you to bring him/her to the practice and they will be taken indoors to be examined and all contact with you will be via telephone. During this time we ask the public to remain at least 2m away from our staff at all times.
- We ask that all non urgent enquiries are directed to us via email- email@example.com to keep our phone lines open for more urgent phone calls. This inbox will be checked less regularly than normal so not to be used for urgent enquiries.
- Prescriptions are available, we will require a minimum for 3 days notice to prepare these as our delivery frequencies have been reduced from our suppliers. We will be offering a home delivery service to clients where they are not able to collect them from the practice.
Please, be patient. It is with the heavy weight of responsibility to protect human life that these measures are in place. We do not want to turn you away. Our staff are working hard, away from their families, potentially putting themselves at risk, to provide this reduced service- please work with them. We will do all we can to ensure the welfare of your pet as our highest priority, whilst working within the necessary constraints to protect the NHS.
We know many of you will be taking similar measures within your own lives- we understand the difficulties and we are thinking of all our clients at this difficult time. Together, we will come through the other side of this and we will be here for all of your furry friends needs as normal. For now, stay safe, be sensible, wash your hands, and we will see you on the other side!
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