The Veterinary Hospital – Covid-19 Update April

Temporary opening hours at Belmont Veterinary Clinic, Pewsey, Monday – Thursday 8.30am – 4.00pm

Firstly we would like to thank all of you for being patient with us at this time, we have had a huge increase in the number of calls and traffic through our email system, so while we are trying to get back to you as soon as we can, we would like to thank you for bearing with us.

Following on from this, we would like to give you an update about not only our current situation as a Practice, but our profession as a whole. As some of you may be aware, there were guidelines put in place by the RCVS (the veterinary governing body) that gave an initial three week time frame for delay in “routine and non-emergency procedures” that meant that our business was running on an “emergency and urgent appointment only” policy.

This initial phase finished on Tuesday 14th April, 2020 and as such, both the RCVS and the BVA (British Veterinary Association) have published revised guidelines that give us, as vets, a little more clinical freedom to determine who and what we can see on a day-to-day basis.

While these guidelines give us a little more freedom with regards to patients that we can see, we must still be mindful of the risk to our staff, our clients and the public as a whole. With that in mind, we are still currently operating on an initial telephone consultation basis, and will look to deal with as many problems as we can over the phone. This will be charged at a slightly reduced consultation fee to our normal fee. If we deem that your pet needs to be seen then we will discuss options for us to safely and effectively treat your pet.

There has been some discussion on public forums that all vaccinations/neuterings etc are now being permitted. While we would love to return to normality as quickly as we can, it just simply isn’t possible at this time. We are running with a hugely reduced number of our staff members, and are unable to work at the normal capacity for appointments.

The BVA and RCVS guidelines are there to allow us to decide appropriate courses of action for our patients, but does not mean that we can ignore the Government rules on social distancing, and more importantly, non-essential travel.

As such, our stance is as follows:

Puppies and kittens – first and second vaccinations for these animals are permitted. We have taken this view with the understanding that there is no current end date for these lockdown restrictions and so cannot delay these key immunisations any further. A puppies primary course of vaccination includes their year one booster, so these will be included in key vaccinations.

Adult dogs and cats – currently we are NOT taking routine appointments for these patients. We are working through a backlog of patients that are already overdue because of the initial lockdown phase and contacting clients directly to arrange a time. If you think your dog or cat is overdue a vaccination and is nearing the end of the three month grace period after when it was due, then please contact the surgery to discuss this.

Rabbits – there is a seasonal risk with rabbits and the need for their vaccinations, and so we are offering all rabbit vaccinations at this time. Please contact us directly if you need to book in, either for the core rabbit vaccination, or the VHD-2 vaccine.

Please be mindful that we are running a reduced service and are only able to offer a limited number of ‘routine’ appointments per day to allow for us to still have space for poorly pets. We will accommodate these appointments as best as we can, but please work with us as we look to get these appointments booked in.

Any vaccinations that are currently outstanding will be contacted by us directly (either via call, message or email) when we are able to look to book in at a more feasible time. If you have a direct question regarding this then please call on 01488 683999 or email for Hungerford and 01672 563413 or for our Pewsey Branch.

Neutering will be considered on a case by case basis – we are not currently offering appointments for this, and unless there is a direct indication for neutering at this time, we will not currently be providing a regular service until further notice.

All six month checks, nail clips, weight checks etc will not be proceeded with currently.

We are keeping a close eye on our policies and are reviewing them regularly, but we hope that you all understand that we must take measures to ensure the safety of our clients and our staff to ensure that we are here to continue to look after your pets for years to come.

As always, we are here 24/7 for emergency calls and to look after your pets with the highest standard of care.

Once again, we thank you for taking the time to read this, and look forward to seeing you all once we are back up and running with a little more normality!


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