First, may I reassure you that if you have a Pet Healthcare Plan with Hungerford Vets, it will continue to operate going forward with the same benefits and on the same basis. The only change that affects you is that as we are moving the administration in-house we need to take payment for your plan through a different provider.
We believe the change will help us provide you with a better value and more personalised service. Over the next couple of weeks, Pet Healthcare Plan members will receive correspondence from us requesting that you transfer our Direct Debit collections from Denplan / Simplyhealth to Easy Direct Debits. Members will be contacted by post, and members may also receive email and text notifications.
We ask members to please follow the simple instructions and for members that complete the request by the end of March will be entered into a prize draw to win a FREE Years membership.
We apologise for any confusion that has been caused, to members who may have recently received a letter from Denplan / Simplyhealth advising that your healthcare plan membership was about to be cancelled. This isn’t the case.
If members have any concerns, then please call the practice now on 01488 683 999. Our receptionist will gladly confirm details on the change and will put you at ease.